Return and Refund Policy
Our Premium Protection Promise
Look, we get it. When you're investing in professional-grade health equipment, you want to know you're protected.
That's why we've made our return policy as straightforward as possible - because your peace of mind matters as much as your health investment.
Here's How We've Got Your Back:
14-Day Peace of Mind Period
If your premium equipment isn't the perfect fit for your space or needs, we'll make it right. Simple as that. Just keep your receipt and let us know within 14 days of delivery. which means you have 14 days after receiving your item to request a return.
What We Need From You:
Original condition with all parts and manuals
Original packaging (we know, it's a pain, but it protects everyone)
You’ll also need the receipt or proof of purchase.
That's it. No hoops to jump through.
The Investment Protection Details:
We'll refund your full purchase price minus a 20% restocking fee. Since we've got to cover our costs for processing returns on these premium pieces.
Premium Health Gear reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
If an order has already been processed and we are unable to cancel it with the vendor, then your order may be subject to a 5% cancellation fee.
Please view product pages for specific return details. Some manufacturer restrictions may apply.
Shipping Reality Check:
Since we're dealing with serious equipment here, return shipping is on you. These aren't lightweight packages, and professional freight companies aren't cheap - but you already knew that when you decided to bring clinic-quality equipment home.
What's Not Returnable:
1) Custom orders made specifically for you
2) Clearance items, since they were already discounted
3) Free weights since for obvious hygiene reasons.
4) Floor models
Delivery Damage? We Handle It Immediately.
If your equipment arrives damaged, don't panic. Call us right away and we'll either fix it fast or get you a replacement. Most issues get resolved within 24 hours.
Pro Tip: Inspect everything before signing for delivery. If something looks off, refuse the shipment and call us immediately.
To start a return, you can contact us at support@PremiumHealthGear.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@PremiumHealthGear.com.