Shipping policy
Effective Date: 08/17/2025
1. Introduction
At Premium Health Gear ("we," "us," or "our"), we strive to deliver a seamless and transparent shipping experience to our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, PremiumHealthGear.com
2. Shipping Destinations
Countries We Ship To: USA
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping 49 states in the USA:
Standard Shipping: Free shipping on all Orders.
Flat Rate Shipping: none
International Shipping: None
Standard International Shipping: None
Customs and Duties:
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time:
Orders are processed within 1-2 business days, Monday to Friday, excluding holidays.
Order Cut-Off Time:
Orders placed before the Cut-Off Time, e.g., 5:00 PM EST, will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
International Shipping: NO International Shipping
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers:
NO International Shipping
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please get in touch with us promptly.
7. Order Tracking
Tracking Information:
After your order has been shipped, you will receive an email containing:
Tracking Number
Carrier Name
Link to Track Your Package
How to Track Your Order:
Visit www.premiumhealthelite.com/track-order or the carrier's website for tracking information.
Enter your tracking number to view the status and estimated delivery date.
Assistance:
If you have questions or need assistance with tracking, please get in touch with our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, don't hesitate to get in touch with us at support@premiumhealthgear.com or 1-213-658-5582
Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:
Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage:
If your package arrives damaged:
Take photos of the damaged packaging and items.
Contact us within 2 days at support@premiumhealthgear.com.
Resolution:
We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:
If any items are missing from your order:
Please get in touch with us within two days of receiving your package.
Provide your order number and details of the missing item(s).
Resolution:
We will promptly investigate and resolve the issue by either sending the missing item(s) or offering a refund.
10. Return and Refund Policy: Returns are accepted within 14 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging with original tags.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return Shipping Costs are the Customer's Responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds are processed within 14 days after receiving the returned item.
Refunds will be issued to the original payment method.
For More Information:
Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned to us due to an incorrect address:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
12. International Customs and Duties NO International Shipping.
Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs Policies:
Customs policies vary widely by country. Please do not hesitate to contact your local customs office for further information.
13. Contact Information
If you have any questions or concerns regarding your shipment, please get in touch with us:
Customer Service Email: support@premiumhealthgear.com
Customer Service Phone: 1-213-658-5582
Company Address:
Premium Health Gear
5448 Knight Court,
Chino hills, Ca 91709 USA
Our customer service team is available during Days and Hours of Operation, e.g., Monday to Friday, 9:00 AM to 5:00 PM EST.
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with us!
We appreciate your business and are dedicated to delivering exceptional service to you.